THE SANCTUARY CLUB

About The club

The Group’s signature homeowners programme

The Sanctuary Club offers members a chance to enjoy a luxury lifestyle and explore a range of new destinations and experiences worldwide

Exclusive Privileges

Sanctuary Club members receive preferential treatment across the Banyan Tree Group’s network of heritage hideaways, urban pied-à-terres and tropical getaways

Discount privileges at worldwide resorts

Hotel accommodation *

* Best available rate at time of booking, terms & conditions apply

Airport and ferry transfers *

* Selected destinations only

Priority wait list on reservations

Early check-in / late check-out *

* Subject to availability on day of arrival / departure

Invitations to join Xperential Guest Programme

Pre-opening, trial stays at new resorts

Banyan Tree Community

Invitation to Banyan Tree organized events worldwide

The Exchange Programme

Owners whose properties are managed under a hotel branded rental scheme are allowed to exchange part of their annual entitlement for a complimentary stay at any destination within The Sanctuary Club network

The Exchange Process

An owner deposits 15 annual entitlement days into the exchange pool

The days are attributed a monetary value

The monetary value can then be used to redeem stays at participating properties at the best available rate at time of booking

Booking can be requested via the centralised multilingual team

A confirmation of your reservation will be sent to you along with value redeemed and your remaining balance

Enjoy your stays at participating properties

All networks
Angsana
Banyan Tree
Cassia
Dhawa
Laguna

The services team

A centralised multilingual team at Sanctuary Club handles all owner enquiries, accommodation reservations and requests.

In addition to assisting members, the team of well-trained staff maintains owner preferences to ensure a perfectly smooth and customized booking service and a memorable stay.

FAQ

  • Sanctuary Club
  • Exchange Programme
  • Terms and Conditions
  • Q: How do I enroll?

    Enrollment into The Sanctuary Club is complimentary for Banyan Tree, Angsana, Cassia and Laguna Property owners who have their property managed under a hotel branded rental scheme.

  • Q: What are the benefits of the Sanctuary Club?

    Participating owners can exchange part of their annual entitlement for a complimentary stay at any destination within the network. In addition, discounts and special privileges are offered to owners with the standard discounts (1) and privileges are listed below (terms and conditions apply):

    • - 30% discount on best available rates for hotel accommodation (2)
    • - 30% discount on golf green fees (3)
    • - 25% discount on food and beverage(4)
    • - 20% discount on a-la-carte spa menu
    • - 15% discount on gallery merchandise(5)
    • - 15% discount on in-house tours (6)
    • - 15% discount on laundry
    • - 10% discount on airport and ferry terminal transfers (7)
    • - Priority wait-list on reservations
    • - Early check-in / late check-out (8)
    • - Invitations to Xperential Guest Program (i.e. pre-opening / trial stays at new resorts)
    1. (1) Higher discounts may apply at certain times and locations and may be subject to change without notice
    2. (2) Best available rate at time of booking
    3. (3) Phuket, Bintan and Lăng Cô only
    4. (4) Offers cannot be combined. Discounts may not apply to festive and special occasions.
    5. (5) Not applicable to consignment items
    6. (6) Selected destinations only
    7. (7) Selected destinations only
    8. (8) Subject to availability on day of arrival / departure


    Kindly present your Sanctuary Club card to avail the discounts and privileges.

  • Q: Can I receive discounts at Banyan Tree, Angsana, and Laguna Resorts even if I am not staying there and would like to visit the hotel for any meals?

    Yes, you can receive discounts at all Banyan Tree, Angsana, and Laguna Resorts even if you are not staying in the resort, as long as you present your card prior to payment.

    China
    Chongqing
    Beibei
    Huangshan
    Hangzhou
    Jiuzhaigou
    Lijiang
    Macau
    Ringha
    Sanya
    Tianjin Riverside
    Yangshuo
    Thailand
    Bangkok
    Phuket Double Pool Villas
    Phuket Resort
    Phuket Spa Sanctuary
    Samui

    Indonesia
    Bintan
    Ungasan, Bali
    Korea
    Club & Spa Seoul

    Maldives
    Vabbinfaru

    Morocco
    Tamouda
    Bay
    Mexico
    Cabo Marqués
    Mayakoba

    Seychelles
    Seychelles

    Vietnam
    Lăng Cô
    China
    Fuxian Lake
    Hangzhou
    Tengchong-Hot
    Spring Village
    Xian Lintong

    Maldives
    Ihuru
    Velavaru

    Mauritius
    Balaclava

    Vietnam
    Lăng Cô
    Indonesia
    Bintan

    Laos
    Maison Souvannaphoum

    Morocco
    Riads Collection Morocco

    Thailand
    Laguna Phuket
    Angsana Villas Resort Phuket
    Thailand
    Phuket

    Indonesia
    Bintan
    Cuba
    Cayo Santa Maria
    Thailand
    Dusit Thani Pool Villas Phuket
    Laguna Holiday Club Phuket Resort
  • Q: How does the exchange programme work?

    Participating owners can exchange part of their annual entitlement for a complimentary stay at any destination within the network.

    An owner deposits 15 days of his annual entitlement into the exchange pool. These days then are attributed a monetary value based on the actual average daily rate for the past year.

    The monetary value deposited can then be used to redeem for rooms and villas at participating properties at the best available rate at time of booking.

    The owner services team administers the exchange programme including participating properties, making reservations, recording redemptions, and the availability of days remaining of each participating property.

  • Q: How is the value of my days deposited calculated?

    The actual average daily rate for the past year is used to value your deposited days into the exchange programme. This is considered the most appropriate basis as it represents the market demand for a particular property on a year-round basis.

    For example, if the average achieved daily rate for your property is USD 500, then 15 days of your annual entitlement deposited would equate to USD 7,500 (i.e. USD 500 x 15 days) which would be available for redemption at participating properties within the network.

    For newly opened properties, the budgeted average daily rate will be used for that calendar year.

  • Q: How do I make a reservation?

    Bookings can be requested via the centralized owner services team.

    The owner services team will check the availability and the best available rate of the property requested.

    A confirmation of your reservation will then be sent to you along with the value redeemed and your remaining balance for redemption.

    Reservation requests operate on a first come, first served basis.

  • Q: Does my room reservation made under the Exchange Program include breakfast?

    No, your room reservation made under the Exchange Program does not include breakfast. It is for room only.

  • Q: How is value redeemed?

    Your value can be redeemed at participating properties based upon best available rate (BAR) at the time of booking.

    For example, say you have USD 7,500 and would like to stay 5 days at a participating property in the network, which has a best available rate of USD 600 per day for the period you would like to stay. Your stay would cost USD 3,000 (i.e. USD 600 x 5 days) and you would have a balance of USD 4,500 remaining for redemption.

  • Q: Are there blackout dates?

    Blackout dates may apply and may vary between each location subject to your rental agreement.

  • Q: Where can I stay?

    You may stay at any property participating in the exchange programme, subject to availability, and providing you have sufficient value for redemption.
    Once all days are utilised in a particular property (redeemed nights equal deposited nights), the property is no longer available for exchange.

    Current participating properties

    • - Banyan Tree – Bangkok, Bintan, Cabo Marqués, Lang Co, Huangshan, Lijiang, Mayakoba, Phuket Double Pool Villas & Phuket Resort and Ungasan
    • - Angsana – Bintan, Lang Co, Laguna Phuket and Villas Resort Phuket
    • - Cassia – Phuket
    • - Laguna Phuket – Dusit Thani Pool Villas
  • Q: Is there a limit to the number of days I can book per exchange stay?

    Yes, you may book up to a maximum of five (5) days only for each stay.

  • Q: Can I roll over my unused value to the following year?

    No. The value of days deposited into the exchange programme will expire at the end of each year just as owners shall forfeit their entitlement to any unused days during the calendar year.

  • Q: Can I book more than one property for a stay?

    No, multiple properties cannot be booked at one time for a stay under the exchange programme. However, you may book additional properties if making a normal paid reservation and use your Sanctuary Club membership to receive a discount from the best available rate.

  • Q: Can my friends use my owners’ entitlement for an exchange?

    Yes, subject to the terms and conditions stipulated in your rental agreement and compliance with the hotel policy on the maximum number of occupants for the property booked.

    Your guests are also required to be pre-registered with the owner services team who will include their names on the reservation.

  • Q: Can I choose to opt out of the exchange programme after I have enrolled?

    Once you have enrolled in the exchange program, you must continue throughout the entire calendar year in 2017. However, you may choose to opt out for the following year in 2018 by informing us prior to the commencement of the exchange programme in 2018.

  • Terms & Conditions

    1. Enrollment into The Sanctuary Club shall be automatic for all property owners who have their property managed under a hotel branded rental scheme operated by the Banyan Tree Group or its affiliates. There is no cost to enrol.

    2. Discounts and privileges may change from time to time and are subject to the discretion of the Banyan Tree Group.

    3. All participating owners shall deposit 15 days of owners use time into the exchange program. This shall be a fixed amount.

    4.The deposited owners use time will be made at the beginning of each year (a pro-rata amount will apply for owners who purchased property during the year).

    5. The deposited owners use time shall be converted to value based upon the achieved daily rate (USD equivalent) of the property for the preceding year. For example, if the achieved daily rate were USD 500, 15 days would equate to USD 7,500. Where the property is a new property, the budgeted average daily rate shall be used for the first year.

    6. Unused value cannot be carried forward or borrowed and cannot be topped up by cash. They are valid only for the current year.

    7. Booking requests should be made via the owner services team who will then co-ordinate the booking with the hotel.

    8. Reservations are on a first come, first served basis.

    9. Reservations are subject to availability.

    10. No booking of multiple properties is allowed. That is, only one property may be booked per exchange.

    11. Owners may book an exchange for family and friends but must pre-register the guests staying during the exchange with the owner services team.

    12. If a booking is confirmed and subsequently cancelled (or there is a no show), the value of the booking may be forfeited in accordance with the hotel’s cancellation policy.

    13. No fees shall be charged to owners for exchanges. However, we reserve the right to introduce fees in the future.

    14. Black-out dates may apply for each location and may vary between locations and are subject to the terms and condition set out in the rental scheme agreements.

    15. Banyan Tree Group reserves the right to change the terms and conditions.

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